Privacy Policy at 21bit Casino in Australia
21Bit Casino are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you create an account, make a deposit, or use our services, we collect personal information that can identify you. This includes but is not limited to:
- Name: Your full name as provided during registration.
- Email Address: For account verification, communication, and promotional offers.
- Phone Number: For account security and support.
- Date of Birth: To verify that you are of legal gambling age.
- Payment Information: Details necessary to process deposits and withdrawals, such as credit/debit card numbers or cryptocurrency wallet addresses.
- Address: Your residential address for identity verification purposes.
1.2 Non-Personal Information
We also collect non-personal information to improve our services and enhance your user experience. This includes:
- Device Information: Details about the device you use to access our site, including IP address, browser type, and operating system.
- Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and links clicked.
- Cookies: Small data files stored on your device to enhance site functionality and provide personalized content.
2. How We Use Your Information
2.1 Providing Services
We use your personal information to provide and improve our services, including:
- Account Management: To create and manage your account, verify your identity, and process transactions.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.
- Promotions and Offers: To inform you about special offers, bonuses, and promotions tailored to your preferences.
2.2 Legal and Regulatory Compliance
We may use your personal information to comply with legal and regulatory obligations, including:
- Anti-Money Laundering (AML): Conducting due diligence and monitoring transactions to prevent money laundering and fraud.
- Responsible Gambling: Implementing measures to promote responsible gambling and support self-exclusion requests.
2.3 Analytics and Improvements
Non-personal information helps us understand how users interact with our site, allowing us to:
- Enhance User Experience: Improve site functionality, design, and content based on user behavior and preferences.
- Performance Monitoring: Track the performance of our website and identify areas for improvement.
3. Disclosure of Your Information
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers to perform functions on our behalf, such as:
- Payment Processors: To process deposits and withdrawals securely.
- Marketing Partners: To deliver promotional content and offers.
- IT Service Providers: To maintain and support our website infrastructure.
3.2 Legal Obligations
We may disclose your information if required by law, regulation, or legal process, including:
- Court Orders: Complying with legal orders or subpoenas.
- Regulatory Authorities: Sharing information with regulatory bodies to comply with gambling regulations and AML requirements.
3.3 Protection of Rights
We may disclose your information to protect the rights, property, or safety of 21Bit Casino, our users, or others, including:
- Fraud Prevention: Detecting and preventing fraudulent activities.
- Security Measures: Enhancing the security of our website and services.
4. Data Security
4.1 Security Measures
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption: Using advanced encryption technologies to secure data transmission and storage.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Regular Audits: Conducting regular security audits and assessments to identify and address vulnerabilities.
4.2 User Responsibilities
You also play a role in protecting your information by:
- Account Security: Keeping your account credentials confidential and not sharing them with others.
- Secure Devices: Using secure devices and networks to access our services.
5. Your Rights
5.1 Access and Correction
You have the right to access and update your personal information. You can:
- Review Information: View your personal information in your account settings.
- Update Details: Correct or update your information by contacting our customer support team.
5.2 Data Deletion
You can request the deletion of your personal information under certain circumstances, such as:
- Account Closure: Requesting account closure and data deletion by contacting customer support.
- Legal Rights: Exercising your rights under applicable data protection laws.
5.3 Opt-Out
You can opt out of receiving promotional communications by:
- Unsubscribe: Clicking the “unsubscribe” link in promotional emails.
- Account Settings: Adjusting your communication preferences in your account settings.
6. Cookies Policy
6.1 What Are Cookies?
Cookies are small data files stored on your device when you visit our website. They help enhance site functionality and provide personalized content.
6.2 How We Use Cookies
We use cookies to:
- Enhance User Experience: Remember your preferences and settings.
- Analytics: Track site usage and performance.
- Marketing: Deliver targeted advertisements based on your interests.
6.3 Managing Cookies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Changes to This Privacy Policy
7.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.
7.2 Continued Use
Your continued use of our website and services following any changes to this Privacy Policy constitutes your acceptance of the revised terms.